FAQs

Ordering & Purchasing

  • What payment methods do you accept?
    - We accept Visa and MasterCard on our website. Our staff can also process other payment types manually, including cash on delivery and card on delivery.
    We also support payment in installments through Spotii. Click to learn more.
  • How can I save when shopping online?
    - One of the benefits of shopping online is that you can find products at lower prices due to the economics of e-commerce.
    Refer our program to learn more ways to save.
  • Do you offer loyalty points or reward points?
    - Yes, we do offer loyalty points called Salamat Online Points. Kindly refer for more.

    Delivery

    • Where are your packages shipped from?
      - We have strategically placed several DOCIB Fulfilment Hubs across the 7 emirates in UAE. Once you place an order it is automatically sent to the Fulfilment Hub closest to your delivery location. The order is packed and shipped from said Hub to your delivery location.

    • How can I track my shipment?
      - We partner with Lyve delivery to fulfil all our logistics requirements. You will receive a text message with the order tracking ID on your registered mobile number. You can use this code to track your order on

    • How much will shipping cost?
      - Shipping is charged at 8 AED for order below 50 AED and free for all orders above 50 AED

    • Can I change my delivery address?
      - You can update your delivery address before dispatch, and we will deliver it to your latest updated address. If you want to change delivery address after dispatch kindly contact us at support@docibonline.com.

    Quality

    • Are the brands authentic?
      - Unfortunately, in our region we have heard that there are some websites that do not offer authentic brands. On docibonline.com, we ensure that our brands are authentic and sourced from trust-worthy suppliers.

    Returns

    • What is your returns policy?
      - Please see our Returns Policy for full details.

    • Can I get a refund for my shipping costs?
      - We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.